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Customer Support Mon-Fri 9am - 5pm EST: 800-790-8332

Frequently Asked Questions

General Information

What is your toll-free 800 number/fax number?
Telephone: 800-790-8332

Fax: 386-951-4509
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What are your phone hours?
Hours of Operation: 8:30am-5pm EST Monday-Friday
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How do I contact customer service?
There are several ways to contact the customer service team. 
During business hours you can call us at 800-790-8332 or use the Chat Live links located at the top of every page. 
For after hour service, you can email
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¿Se habla español?
Para recibir servicio en Español llame al 800-790-8332 y diga "Español porfavor".
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What is your Federal Tax Identification number?
Tax ID #20-3199822
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Order Information

How do I place an order with
We offer easy, secure online ordering for customers that wish to pay with a credit card or use a purchase order. You can also call us during normal business hours to place your order with a sales representative: 800-790-8332.
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What is your privacy policy? Is my personal information protected?
We value you as a shopper so it is important to us to protect your privacy and ensure the security of the information you provide us. Please read our full Privacy Policy statement for details.
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How do I check the status of my order or track my order?

Since we ship factory direct, we are unable to provide real-time tracking on our website. However, our customer service team is happy to assist you with status checks or tracking details by calling 800-790-8332 during business hours. For after hour requests, please email us at and we will contact you the following business morning.
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What types of payment are accepted?
We accept Visa, MasterCard, American Express, Discover and Government credit cards. Payment may also be made by check, money order or electronic transfers. For more details contact our Accounts Receivable department at 800-790-8332.
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Do you accept purchase orders?
We accept purchase orders from public K-12 schools, state colleges/universities, public libraries, municipalities, all branches of the military and churches. We also accept purchase orders from private schools who have previously been set up with payment terms. Online customers using a purchase order should select the "Purchase Order" option at checkout and enter their purchase order number in the field provided. You must also email a copy of your purchase order to  Please reference your order # in the email.
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Is sales tax collected in my state?
Sales Tax is required on merchandise and shipping charges in the following states: IN, NJ, SD, and TX, unless a tax-exempt certificate is on file with us. Sales tax will not be automatically added to any order, but If you are in one of these 4 states and are tax exempt we do request that you send us a copy of your tax exempt certificate at your earliest convenience. Sales tax will be manually added to taxable customer's invoices in these 4 states using their current state sales tax rate.
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How do I send you my tax exempt certificate?

There are several ways to send us your tax exempt certificate. If you are in IN, NJ, SD or TX, please select one of the following that is most convenient for you:

    1. Fax to 386-951-4509
    2. Email to
    3. Mail a copy along with your order or payment to:

      Signature School Products
      220 Springview Commerce Drive., Ste. #180
      Debary, FL 32713

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Are there additional discounts available?

We are a wholesale dealer and can save you 50% or more off the manufacturer's list price. Many items have column pricing and you can increase your savings when ordering in larger quantities. If you have an especially large order or need a volume quote, we are here to help. Simply fill out our volume quote request form and a Signature Products sales specialist will provide you with a custom bid.
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Shipping/Delivery Information

How do I calculate my shipping cost?
Shipping rates can be found online by using the calculate freight links that are located on every product page. Additionally, you can add multiple items to your shopping cart and receive an instant freight quote for the entire cart, prior to submitting an order.
You may also call our sales team during business hours at 800-790-8332 to request a freight quote while you wait on the phone.
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What is your shipping/delivery policy?
The actual shipping charges are prepaid and added to your invoice. We make every effort to ensure that you are receiving the most competitive rates available. The amount you are charged is not a percentage, but is based on the size, weight, and distance to your location from our supplier.
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How will my furniture be delivered?

Smaller items can ship UPS, but larger and heavier items are shipped via truck at common carrier rates. Standard truck deliveries are tailgate and require that someone is available at delivery to inspect, sign receipt and unload product onto delivery site. Please note that most truck deliveries are made using a 53' tractor/trailer so it is important that the delivery location can accommodate this type/size delivery vehicle.

We will request that the carrier call ahead to schedule the delivery, and will use the phone number you provided with your order. If you desire another name or phone number for the delivery contact, please let me know ASAP.

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What does Inside Delivery mean?
Inside delivery means that the freight driver will unload your shipment and bring inside the first doors of your facility. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors. Installation and dunnage removal is not included. The driver may still need assistance if the products are extremely large or heavy. Call our customer service team if you are unsure about the delivery size of your order at 800-790-8332.
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Do you provide Assembly/Installation service?
Upon request, we are able to provide a quote for a professional installation team to take care of unloading trucks and/or assembling/installing the furniture you purchase from us. Please call or email for a quote for this service.
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What if I need Lift-gate service?

Lift-gate service is available at an additional cost. The rates for lift-gate service varies for every shipment and cannot be calculated using our online shipping calculators. We ask that you call us during business hours for the best rates available for your particular order at 800-790-8332.

A lift gate is a motorized platform attached to the back of the freight truck that will physically lower your large and/or heavy items to the ground so you can take them inside your facility. Not all freight trucks come standard with lift gate, therefore it must be specified beforehand to accommodate your delivery needs. It is, however, also permissible for the staff at the school to unload the product piece-by-piece by hand.

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When will my order ship?

All of the products that we carry have varying lead-times. Average lead-time is approximately 1-2 weeks, but some ship as soon as 24 hours! If your order is time sensitive, please call us prior so that we can confirm product availability or perhaps offer a faster solution.

Please visit our "" section for our fastest product lead-times.

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How can I reduce my shipping costs?

The cost of shipping per-unit almost always goes down as your order quantity increases. If you plan on ordering several small orders over time, it will likely be cheaper place one large order. Also, you can reduce your overall shipping costs by ordering all of your products from the same manufacturer. Simply use our Browse by Brand drop down menu to see a manufacturer's full product line.
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What about discontinuations?
With so many manufacturers and the large breadth of product we carry, discontinuations can occur frequently. We do our very best to stay on top of these changes, however we are not responsible or liable for any item discontinuation of the website. We will, however, contact you as soon as possible to let you know if this happens and try to offer solutions or similar products.
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What if we received damaged goods?

It is the responsibility of the purchaser to inspect ALL items received for the possibility of freight damage. Failure to inspect items at the time of delivery may limit our ability to send a replacement free of charge. Please also make sure you receive the # of cartons or pallets that is indicated on the delivery paperwork. If your shipment arrives damaged, call our customer service team at 800-790-8332 for prompt attention. If possible, describe the damage on the delivery receipt and ask the delivery person to sign it. As we ship directly from the manufacturer, we may not know if something is damaged unless you notify us. We are committed to customer satisfaction and will assist you in replacement orders or discount options upon notification.

If you find that merchandise has been damaged in transit:
  • If you observe damage to the box or product at the time of delivery, make a quick note on the delivery ticket and The note can be as simple as "Product Damaged."
  • Contact us right away at 800-790-8332 to let us know what was damaged
  • Send a photo or two or three to clearly showing the damage
  • We will have the unit replaced ASAP.

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Product Information

Do you offer free fabric swatches?

Yes, we encourage you to request free fabric and finish samples on any purchase where you are trying to match existing furniture or integrate product into an established décor. *Please note that swatch colors may appear differently according to your monitor settings. Contact us for your free samples by call 800-790-8332 or email
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How many people will I be able to fit around my table?

Remember that the smaller the chair, the greater the seating capacity around a table. Keep in mind the table's purpose and be mindful of the space each person may require. Full size student stack chairs are usually 18"-21" wide. If you are using a standard folding chair for seating, then plan for 18" width per seat. A comfortable space per person would be 26 inches, while the minimum space required per person would be about 20 inches.

Please view this helpful Table Capacity Guide for specific table sizes:

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What's the proper seat height for my students?

Chairs are available in several seat heights to accommodate all student ages. A common stack chair may range in sizes of 10"H, 12"H, 14"H, 16"H and 18"H. These heights are measured from the floor to the highest point on the seat surface. You can follow this rule to measure existing chairs and order more of the same size, or use this guide for ordering for the first time:

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What are ANSI/BIFMA tests?

To determine the durability of commercial furniture in daily use, tests were developed by the Business and Institutional Furniture Manufacturer's Association (BIFMA) and approved by the American National Standards Institute (ANSI). Products meeting ANSI/BIFMA standards have been thoroughly tested to ensure they will give the service you expect.
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What if I can't find the product I'm looking for?

If there is a particular item that you are looking for and cannot find, we may still be able to help. While we haven't yet added every item available from our suppliers to our product line, we can still extend our great wholesale pricing over all items produced by our suppliers and provide you with a quote. Please let us know what you are looking for by calling our customer service team at 800-790-8332 or send an email to
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After the Sale Information

What is your guarantee/ warranty policy?

Customer satisfaction is important here and we offer you a 100% Satisfaction Guarantee. You will always find friendly personal service, and prompt attention to your questions. Most products have their warranty information listed throughout the website, or you can contact our customer service team at 800-790-8332 or inquire via email to
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What is the cancellation policy?
Many orders are factory made-to-order so canceling orders after the product is produced may not be possible. Please call our customer service team at 800-790-8332 if you feel you would like to cancel an existing order.
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What is the return policy?

Return Authorizations must be issued before any merchandise may be returned. Many items on our site are made to order and are not returnable. Please contact customer service to request authorization to return an item.
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What if my order is damaged or is missing a part?

If your shipment arrives damaged, call our customer service team at 800-790-8332 for prompt attention. If possible, describe the damage on the delivery receipt and ask the delivery person to sign it. As we ship directly from the manufacturer, we may not know if something is damaged unless you notify us. We are committed to customer satisfaction and will assist you in replacement orders or discount options upon notification.
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Who do I contact about billing questions?

Please contact our Accounts Receivable department during business hours at 800-790-8332.
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How do I receive a copy of your W-9?

Please contact our customer service team for a current copy of our completed W-9 form by calling 800-790-8332 or you may email your request to:
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